Shipping policy
Shipping Policy
Last updated: 23/11/2025
Order Processing Times
- Orders are processed within 3 business days.
- Please note that processing times are separate from shipping times.
- During peak periods (e.g., holidays, promotions), processing may take up to 2 additional days.
Shipping Rates & Delivery Estimates
We offer the following shipping options:
Domestic (Australia):
- Standard Shipping: [Rate] — Estimated delivery [X–X] business days
- Express Shipping: [Rate] — Estimated delivery [X–X] business days
Shipping rates are calculated at checkout.
Carriers
We ship orders using Australia Post.
Order Tracking
- All orders include tracking.
- Your tracking link will be emailed to you once your order has shipped.
Shipping Restrictions
We currently ship to: Australia only.
Incorrect Addresses
Please ensure your shipping address is correct at checkout.
If an order is returned to us due to an incorrect address, customers are responsible for reshipping fees.
Lost, Delayed or Damaged Parcels
Once handed to the carrier, shipping delays are outside our control.
If your order is lost or arrives damaged, please contact us at info@fabricfixstick.com within 10 business days so we can assist with a replacement or claim.
Order Changes & Cancellations
Orders cannot be changed or cancelled once they have entered the processing stage.
If you need to make an update, please contact us immediately at info@fabicfixstick.com and we will do our best to assist.
Returns to Sender
If a parcel is returned to us due to failed delivery attempts or incorrect address, we will notify you.
Customers may choose between:
Paying [Rate] for reshipment, or
Receiving a refund minus shipping cost.
Packaging
Your order is shipped in eco-friendly, recyclable packaging.
Contact Us
If you have questions about shipping, reach out at:
Email: info@fabricfixstick.com.au